500 LETTERS FOR DIFFICUTL SITUATIONS (pb)2010

Giving difficult news clearly and sensitively is no easy task However, there are ways to say the right thing at the right time 500 letters for Difficult Situations offers helpful templates for when you need to say something tactfully and gracefully Inside, you’ll find letters to guide you through the most challenging communications, including how to: • Express sympathy for the bereaved • Explain why a relationship isn’t working • Offer condolences for those who are going through a divorce • Give a notice of termination from employment • Reprimand an employee for poor performance 500 Letters for Difficult Situations ensures that you know what to say and how to say it Corey Sandler is the author of more than 160 books on business, travel, and computer topics, including 1001 Letters for All Occasions and 1001 Business Letters for All Occasions He has served as the editor-in-chief of two national magazines and as a correspondent for the Associated Press and Gannett Newspapers He has appeared on The Today Show, CNN, Fox Morning, and dozens of local radio and television shows He has college degrees in journalism and psychology He lives in Nantucket, MA Janice Keefe is the coauthor of Performance Appraisals That Work and Performance Appraisal Phrase Book She lives in Nantucket, MA